Refund policy

Returns 

We currently do not accept returns for change of mind, wrong selection, size preference, or any other non-defect reasons. 

Refunds (Important) 

✅ Refunds are not allowed in general. 

Refunds will only be issued in the following case: 

Defective / Damaged / Wrong Item Received 

Please inspect your order upon reception and contact us immediately if: 

In this case, we will evaluate the issue and make it right. 

If the product is confirmed to be defective/damaged/wrong, we will process a FULL REFUND to your original payment method. 

To report an issue, contact us at: support@bobshopglobal.com

(Please include your order number and clear photos/videos of the issue.) 

Exchanges 

We do not offer direct exchanges. If you would like a different item, you may place a new order. 

Exceptions / Non-returnable Items 

All items are non-returnable. This includes (but is not limited to): 

European Union 14-Day Cooling-Off Period 

If your order is shipped into the European Union, you may be eligible to cancel your order under the EU 14-day cooling-off period. However, refunds will only be processed if the item is defective/damaged/wrong upon delivery, as described above. 

Refund Processing Time 

If your defect claim is approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank/credit card provider to post the refund. 

If more than 15 business days have passed since your refund approval, please contact us at support@bobshopglobal.com.